6Stringers Pledge

Attention all 6Stringers! Your satisfaction is our priority. That's why we offer our products with our '6Stringers Pledge' Guarantee. If you are unsatisfied with your purchase within 30 days of receiving it, we will happily replace or exchange the item for you.

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Your Satisfaction Is Our Priority

  • We will replace or exchange your purchase item within 30 days or purchase.
  • Free replacement of production errors or damaged in shipping items.
  • 24-hour cancellation policy

Complete Order Freedom

  • Our canvases and metal signs are personalized and made on demand. No minimums.
  • An email with the proof for your approval will be sent to you within 24 hours of placing your order.

Fast Shipping

After final confirmation, your customized product is produced and shipped. Delivery typically takes 4–10 business days.

Frequently Asked Questions

When will my order be shipped?

We are dedicated to delivering your order as quickly as possible. Once we receive it, we immediately begin processing it. 

  1. We process your order. We handle all the necessary backend tasks and prepare the unique aspects required to print your item.
  2. We print. Each item is made specifically for each customer, so depending on the volume, this step may occasionally take a couple of days.
  3. We ship. Our goal is to provide you with the highest-quality product and ensure that everything meets your expectations. Subsequently, we carefully package your order and dispatch it promptly.

Once your product ships, you will receive an email with its tracking number to track your package as it makes its way to you.

 Shipping times typically range from 4 to 10 days, and packages are not insured. We currently use UPS/FedEx for delivery. Updates about shipping delays can be found here.

 Due to stock or quality issues, some products or colors may take longer.

Can I cancel my order?

Yes...  Cancellations or order changes must be made within 24 hours of purchase.

Email us at support@6Stringers.com to cancel within 24 hours of purchase. 

Personalized items already in production cannot be canceled. 

How do you handle returns?

Due to the personalized nature of our canvases, we do not accept returns that result from customer errors.

My order was damaged in shipping; what should I do?

If you receive a damaged parcel, please contact us immediately.

We will guarantee to send you a replacement.

However, as the damage occurred during transit, we cannot approve any refund requests, as it is the courier's responsibility.

I received the wrong parcel, what should I do?

If you received a wrong parcel, please contact us immediately. We guarantee to send you a replacement.

Since the mistake happened in transit, we cannot request a refund, as it is the courier's responsibility.